1988–1999 Nortel Networks, Inc. Santa Clara, CA Senior Strategic Systems Analyst Selling Chain Group, 1996-1999 Defined and implemented new media go-to-market strategies for leading telecommunications equipment supplier. · Defined strategy, managed integration, and launched eCommerce program. · Managed integration and operations of Customer Relationship Management systems. · Managed integration and operations of Field Sales Force automation systems. Manager, Automated Operations Worldwide Sales, Customer Development Group (Bay Networks) 1994-1996 Led a team of technologists assembled from internal, vendor and third-party consultant resources to develop and integrate a custom call center automation application. Directed operational support team post-implementation, including continuing analysis, bug fixes, and enhancement requests. · Designed, specified, directed implementation and managed production operation of Scopus/Aspect-based CTI system for pre-sales call center. · Developed and executed major-account “road-show” events to enroll strategic partners. · Designed and managed demand forecasting program integrating new project business data with field force projections to accurately inform resource planning processes. |